Hospitals
Moncrief Army Hospital/MEDDAC
4500 Stuart Street
Fort Jackson, SC 29207
Phone 803-751-2273 (Appointments) / 877-273-5584 (Toll Free) / 803-751-0471/2425 (Patient Services) / 803-751-2160 (Information Desk)
Phone (DSN) 312-734-2273/2160
Fax 803-751-2321
Fax (DSN) 312-734-2321
Open 24 hours a day, 7 days a week
Moving With TRICARE
Whether moving stateside or overseas, active duty families can now switch their TRICARE Prime enrollment by phone! Before you start your move, contact your losing TRICARE health care contractor to see if you need to switch to a new region. TRICARE does the rest! You must update DEERS (Defense Enrollment Eligibility Reporting System) with your new address so you do not have any disruptions in service and your enrollment moves with you. Get contact information, and more TRICARE moving tips on the TRICARE website.
Your TRICARE coverage is completely portable-meaning it moves with you. You are covered worldwide-both in-transit to your new duty location and once you arrive-but depending on where you go, you may use a different TRICARE health plan option. Additionally, you may have different enrollment steps depending on which health plan option is available in your new area.
When Enrolled in a TRICARE Prime Option
The TRICARE Prime options include TRICARE Prime and TRICARE Prime Remote for stateside and TRICARE Prime Overseas and TRICARE Prime Remote Overseas for overseas. Follow these simple steps to set-up Prime coverage in your new location without a break in coverage.
- Do not disenroll from your TRICARE Prime option before you move.
- Call your losing contractor and provide information about your upcoming move; new duty station, expected date of arrival, cell phone number, valid email address, and eligible family members moving to the new location.
- Your losing contractor passes the information along to your new contractor.
- Within five days of your anticipated arrival, your new contractor will try to call/contact you to confirm your arrival and enrollment choices.
- Once you agree to the transfer, the process is complete. It could take up to four days, but you never lose TRICAREPrime/Prime Remote coverage.
There are other ways to set-up Prime in your new area:
- Before moving, visit your local TRICARE Service Center to complete an enrollment change form.
- Go online and set-up your new enrollment via the Beneficiary Web Enrollment website.
- Download and complete a TRICARE Prime Enrollment Application and PCM Change Form. Mail it to the new contractor or drop it at a local TRICARE Service Center.
- Enroll when you in-process at your new duty station.
Enrollment and assignment of a new primary care manager (PCM) should occur within 30 days when moving within the same region, a new region or overseas.
Update your personal information in the Defense Enrollment Eligibility Reporting System (DEERS) immediately, as your new location reflected in DEERS is the key to transferring enrollment.
Where you are moving determines which Prime option is available.
Prime Options in the United States
TRICARE Prime
TRICARE Prime is offered in Prime Service Areas-geographic areas typically located around a military treatment facility-throughout the country.
TRICARE Prime Remote
In non-Prime service areas, which are generally 60 minutes (one hour) drive-time or 50 miles from the nearest MTF, TRICARE offers TRICARE Prime Remote. Enrollment is normally with a network provider when available; otherwise, enrollment is with a TRICARE authorized provider who manages all of your care. Any TRICARE-eligible family members living with you in a TRICARE Prime Remote area can enroll in TRICARE Prime Remote for active duty family members. Be sure to include them on the enrollment form.
|
TRICARE Region |
Managed Care Support Partner |
Call Toll-Free |
Website |
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North |
Health Net Federal Services, Inc. |
877-874-2273 |
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South |
Humana Military Healthcare Services, Inc. |
800-444-5445 |
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West |
UnitedHealthcare Military & Veterans |
877-988-9378 |
Prime Options Outside the United States
TRICARE Prime Overseas (TOP)/TRICARE Prime Remote Overseas
TRICARE Prime Remote Overseas is a Prime option offered in designated remote overseas locations. Command-sponsored family members who reside with you are eligible for TRICARE Prime Overseas. Be sure to include all family members who wish to use TRICARE Prime Overseas.
Before you move to another overseas area or to an area within the United States, contact the nearest TRICARE Service Center or managed care contractor for assistance.
| TRICARE - Eurasia - Africa | TRICARE - Latin America and Canada | TRICARE - Pacific |
| TOP Regional Call Center (1) +44-20-8762-8384 1-877-678-1207 (Toll-free from the U.S.) http://www.tricare-overseas.com/ Medical Assistance (2) |
TOP Regional Call Center (1) http://www.tricare-overseas.com/ Medical Assistance (2)
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TOP Regional Call Center (1) http://www.tricare-overseas.com/ Sydney: +61-9273-2710 Medical Assistance (2)
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TRICARE Area Office +49-6302-67-6314 Toll Free: 1-888-777-8343, option #1 |
TRICARE Area Office +1-210-292-8520 Toll Free: 1-888-777-8343 option #3 |
TRICARE Area Office +81-6117-43-2036 Toll Free (If calling from U.S.): |
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Health Care Claims TRICARE Active Duty Claims |
Health Care Claims TRICARE Active Duty Claims |
Health Care Claims TRICARE Active Duty Claims |
|
Health Care Claims TRICARE Overseas Program |
Health Care Claims TRICARE Overseas Program |
Health Care Claims TRICARE Overseas Program |
(1) For toll-free numbers contact www.tricare-overseas.com
(2) Only call Medical Assistance numbers to coordinate overseas emergency care
When Using TRICARE Standard and Extra
TRICARE Standard and Extra are available to family members only. Active duty service members are required to enroll in one of the Prime options described above.
TRICARE Standard and Extra are available throughout the United States and enrollment is not required. Any eligible active duty family member who is registered in DEERS may use these programs by seeing any network (Extra) or non-network TRICARE authorized provider. In areas outside of the United States, active duty family members who do not want to use a Prime option may use TRICARE Standard Overseas by seeing qualified host nation providers.
If you are already using TRICARE Standard and Extra, moving is easy.
- Once you arrive at your new location, update your personal information in the Defense Enrollment Eligibility Reporting System (DEERS) immediately.
- Find TRICARE-authorized providers in your new area.
Here are a few things to remember about using TRICARE Standard and Extra in a new region
- In the U.S.: Visit your new regional contractor's website for a list of network providers. Remember, if you see network providers, you will be using the Extra option and pay lower cost shares.
- Outside of the U.S.: Contact International SOS or the MTF Service Center for help locating a qualified host nation provider. The TRICARE Extra option is not available in overseas areas.
- If you move to a new region, you will have a new claims address for submitting your TRICARE claims.
- Learn your new region's prior authorization requirements because these requirements can differ by region.
When Using TRICARE For Life
TRICARE For Life-TRICARE's supplemental coverage for those who are eligible for Medicare and have purchased Medicare Part B - requires no enrollment and you will have a smooth transition when you move. TRICARE for Life contact information: WPSTRICARE For Life, P.O. Box 7889, Madison, WI 53707-7889; 1-866-773-0404; TDD 1-866-773-0405.
- Once you arrive at your new location, update your personal information in the Defense Enrollment Eligibility Reporting System (DEERS) immediately.
- Find Medicare providers in your new area.
- Visit Medicare's website.
If you move overseas, your TRICARE For Life coverage may change depending on where you move. In U.S. Territories such as Guam, Puerto Rico and the U.S. Virgin Islands, TRICARE For Life coverage works the same as the stateside program. But, in all other overseas locations, TRICARE For Life Overseas works differently because Medicare does not provide coverage in most overseas locations. Therefore, TRICARE is the primary payer. You can get care from any host nation provider and may have to pay up front for care received. You will be responsible for TRICARE deductibles and cost shares.
Contact International SOS, or the TRICARE Area Office for the overseas area where you are moving, or the nearest American Embassy Health Unit for assistance finding a host nation provider.
Note*** Active Duty and Active Duty Family Members are not required to purchase Medicare Part B until the sponsor is ready to retire or during the special enrollment period. However, it is highly encouraged to purchase it once eligible to avoid loss of TRICARE coverage.
Getting Care Along the Way
Routine Medical and Dental Care-Get it before you go.
Before you move, make sure you have received any routine medical or dental care you think you might need during the time you will be traveling. Or, delay the care until you get to your new duty location. Check supply of all prescription medications and get refills/new prescriptions until you can make an appointment with your new Primary Care Manager (PCM) at your new duty site.
Emergency Care in the United States-Call 911 or go to the nearest emergency room.
TRICARE defines emergency care as medical services provided for a sudden or unexpected medical or psychiatric condition, or the sudden worsening of a chronic (ongoing) condition that is threatening to life, limb, or sight and needs immediate medical treatment, or which has painful symptoms that need immediate relief to stop suffering. If you are near a military treatment facility (MTF), you should go to the MTF or military dental treatment facility for emergency services. If you are seen in a civilian facility, contact your PCM or regional contractor within 24 hours.
Urgent care in the United States-Coordinate with your PCM and/or regional contractor.
TRICARE defines urgent care as medical care for a condition that will not result in disability or death if not treated immediately but should be treated within 24 hours to avoid further complications. If you are in a Prime program, you must coordinate urgent care with your primary care manager and/or regional contractor before receiving the care. If you are in TRICARE Standard and Extra or TRICARE For Life, you can receive care as you normally would. You should, however, contact your contractor as soon as possible to coordinate any prior authorizations that are needed.
Emergency or Urgent care Overseas follow these steps
AD and ADFM enrolled in TRICARE Prime and travelling outside the United States:
- Contact the TRICARE Area Office, or go to their website for assistance finding Emergency or Urgent care.
AD and ADFM stationed overseas:
- For Urgent care coordination, contact your MTF PCM, or
- Contact the closest TRICARE Area Office, or
- Contact the TRICARE Overseas Regional Call Center, or
- Go to their website (internationalsos.com)
You do not need prior authorization for emergency or urgent care but the TRICARE Area Office or TRICARE Global Remote Call Center will help you find the best care available in the overseas area in which you are traveling.
Filling Prescriptions on the Road
You should have all your prescriptions filled before you leave, but if you need a prescription filled while you are traveling in the United States, you have several options:
- If near an MTF, fill the prescription at the MTF pharmacy.
- Find the closest TRICARE network pharmacy.
- If a network pharmacy is not available, you can visit a non-network pharmacy. In this case, you may have to pay up front for your medications and file a claim with Express Scripts, Inc., for reimbursement. For more details, visit the TRICARE website.
- The TRICARE home-delivery is not recommended for a prescription you need right away, but if you'll be away for a long time, you can arrange for any regular prescriptions to be filled via the mail-order pharmacy.
Your pharmacy coverage is limited overseas:
- TRICARE network pharmacies are only located in the United States, Puerto Rico, Guam and the U.S. Virgin Islands. You can have prescriptions filled at host-nation pharmacies, if necessary. Host-nation pharmacies are treated the same as non-network pharmacies. If you have prescriptions filled at a host-nation pharmacy, you should expect to pay for the total amount up front and file a claim with Wisconsin Physicians Service for partial reimbursement. To learn more about pharmacy claims, visit the TRICARE website.
- To use the mail-order pharmacy overseas, the prescription must be from a U.S. licensed provider and you must have an APO or FPO address.
If You Have Questions
Your regional contractors and TRICARE Area Offices are available to answer your questions. These offices are listed above. Find even more information about moving, updating DEERS, the TRICARE regions and much more at the TRICARE website.
Installation Specific Information
Moncrief Army Community Hospital (MACH), in conjunction with Humana Military Health Services (HMHS), our TRICARE partner, is committed to providing high-quality health care within the access standards of the TRICARE program to as many beneficiaries as possible.
Installation Hospital
Moncrief Army Community Hospital, Fort. Jackson's main medical facility, handles more than 400,000 outpatient clinic visits and more than 5 million laboratory procedures each year. The facility consists of a 12 story tower and a 3 story clinic wing. Moncrief provides primary and specialty care management to all active duty soldiers and TRICARE Prime enrolled beneficiaries.
Medical Care
Emergency Care -- Partly as a result of an Army Audit Agency report on usage, the Emergency Room has closed at Moncrief Army Community Hospital. There are three hospital emergency rooms within 15 minutes of Fort Jackson. In case of emergency, go to the nearest emergency room or call 911.
Urgent Care -- TRICARE Prime beneficiaries and soldiers-in-training will be referred to the Specialty Referral Treatment area for urgent care.TRICARE Standard and Medicare beneficiaries may obtain assistance in finding appropriate medical care for urgent needs by calling the TRICARE Service Center at (803)782-(DSN 734-)5565 or calling the provider locator service number 800-661-4315 (Region 3) and 800-661-4325 (Region 4).
Acute Care -- Moncrief Army Community Hospital will still provide acute and routine care by appointment to all TRICARE Prime beneficiaries. In addition, care will be provided, on a space available basis, to all other TRICARE eligible beneficiaries and all Medicare eligible beneficiaries.To access space available appointments, please call 803-751-CARE or DSN 312-734-2273 after 10 a.m. Monday-Friday. Space available appointments are offered for the same day only.
Active Duty Sick Call -- Instead of traditional "Sick Call", Permanent Party Active Duty soldiers should call 803-751-CARE or DSN 312-734-2273 prior to 7 am and select the menu choice for sick call appointments. Priority is given to TRICARE Prime enrollees, all others will be on a space available basis. Soldiers-in-training will continue to access health care 24 hours a day via the Troop Medical Clinic or the Soldier Assessment Center.
If you are having a problem following recent surgery or have a dental emergency, please call 803-751-CARE or DSN 312-734--2273 after duty hours, and select the appropriate option. During duty hours, please call those areas directly.
Health Care Information Line -- You now have an excellent source for medical advice. This service is staffed by registered nurses who are trained to help you know when an illness or injury can be treated at home and when you should seek professional medical care. The nurses are available 24 hours a day, 7 days a week. They will answer your medical questions quickly with advice you can understand and use.
Preventive Medicine -- Moncrief's Preventive Medicine Services has a full-time community health nurse prepared to offer counseling on general health care. Special assistance is available for diabetics and post-stroke victims, as well as expectant and new parents. As part of the facility focus on preventative medicine, there is also a Wellness Clinic and a Breast Health Clinic operational. For information call 803-751-5200 or DSN 312-734-5200.
Community Mental Health -- Located in the McWethy Troop Medical Clinic, Fort Jackson's Community Mental Health Services is a therapy-oriented agency providing detection and professional treatment of emotional illnesses and human interaction problems. Appointments are required, except in emergency cases. For information, call 803-751-5911 or DSN 312-734-5911.
Pharmacy
Moncrief Army Community Hospital operates three pharmacies. The main pharmacy is located in the basement of MACH and provides a full spectrum of pharmaceutical care. The hours of operation are Monday through Friday, 7:30 am until 5 pm. The main pharmacy also offers a call-in refill pharmacy service at 803-751-2250 or DSN 312-734-2250.
The Troop Medical Clinic (TMC) houses the second pharmacy, which provides medication for the soldiers in training seen at the TMC.
The third is a refill pharmacy located in the main PX (Gate 2). The pharmacy is open Tuesday-Friday, 9 am until 12:30 pm and 1:30 until 5 pm. A valid military identification card of the person for whom the prescription is written is required to pick up any medication.
Dental Care
Fort Jackson has five clinics providing a wide range of dental care. All clinics are open 7:30 am until 4:30 pm, Monday through Friday.
You may reach the Fort Jackson Dental Activity Readiness Coordinator, Ms Baker at 803-751-5280 or DSN 312 734-5280.
Caldwell Dental Clinic, located on Strom Thurmond Blvd, treats Basic Trainees AIT and OBC Soldiers-in-training. You may reach the clinic at 803-751-5178/6017 or DSN 312-734-5178/6017.
Hagen Dental Clinic located near the intersection of Moseby Street and Magruder Avenue, treats permanent party. The clinic can be reached at 803-751-3255/4091 or DSN 312-734-3255/4091.
Oliver Dental Clinic, located on 4323 Hill Street, treats permanent party soldiers and is the MOB/DEMOB clinic. You may reach the clinic at 803-751-1624/6640 or DSN 312 734-1624/6640. DENTAC HQ is located in this clinic. You may reach HQ at 751-6213 or DSN 312-751-6213.
The Reception Medical Clinic, on Washington Road, primarily makes dental records and takes panographic x-rays for incoming recruits. The station can be reached at 803-751-3105/2021 or DSN 312-734-3105/2021.
The Oral Surgeon is located at the Department of Dentistry, third floor, Moncrief Army Community Hospital, 803-751-2108 or DSN 312-734-2108.
For treatment of dental emergencies during non-duty hours, go to the UCC at Moncrief Army Community Hospital.
Homes Near Base
