Hospitals
Boone Clinic JEB Little Creek
1035 Nider Boulevard, Suite 100
JEB Little Creek-Fort Story
Boone Clinic
Virginia Beach, VA 23459
Phone 757-953-8155
Phone (DSN) 312-377-8155
Fax 757-953-8158
Fax (DSN) 312-377-8158
Open daily, 7:00 a.m. – 7:00 p.m.
Moving With TRICARE
Whether moving stateside or overseas, active duty families can now switch their TRICARE Prime enrollment by phone! Before you start your move, contact your losing TRICARE health care contractor to see if you need to switch to a new region. TRICARE does the rest! You must update DEERS (Defense Enrollment Eligibility Reporting System) with your new address so you do not have any disruptions in service and your enrollment moves with you. Get contact information, and more TRICARE moving tips on the TRICARE website.
Your TRICARE coverage is completely portable-meaning it moves with you. You are covered worldwide-both in-transit to your new duty location and once you arrive-but depending on where you go, you may use a different TRICARE health plan option. Additionally, you may have different enrollment steps depending on which health plan option is available in your new area.
When Enrolled in a TRICARE Prime Option
The TRICARE Prime options include TRICARE Prime and TRICARE Prime Remote for stateside and TRICARE Prime Overseas and TRICARE Prime Remote Overseas for overseas. Follow these simple steps to set-up Prime coverage in your new location without a break in coverage.
- Do not disenroll from your TRICARE Prime option before you move.
- Call your losing contractor and provide information about your upcoming move; new duty station, expected date of arrival, cell phone number, valid email address, and eligible family members moving to the new location.
- Your losing contractor passes the information along to your new contractor.
- Within five days of your anticipated arrival, your new contractor will try to call/contact you to confirm your arrival and enrollment choices.
- Once you agree to the transfer, the process is complete. It could take up to four days, but you never lose TRICAREPrime/Prime Remote coverage.
There are other ways to set-up Prime in your new area:
- Before moving, visit your local TRICARE Service Center to complete an enrollment change form.
- Go online and set-up your new enrollment via the Beneficiary Web Enrollment website.
- Download and complete a TRICARE Prime Enrollment Application and PCM Change Form. Mail it to the new contractor or drop it at a local TRICARE Service Center.
- Enroll when you in-process at your new duty station.
Enrollment and assignment of a new primary care manager (PCM) should occur within 30 days when moving within the same region, a new region or overseas.
Update your personal information in the Defense Enrollment Eligibility Reporting System (DEERS) immediately, as your new location reflected in DEERS is the key to transferring enrollment.
Where you are moving determines which Prime option is available.
Prime Options in the United States
TRICARE Prime
TRICARE Prime is offered in Prime Service Areas-geographic areas typically located around a military treatment facility-throughout the country.
TRICARE Prime Remote
In non-Prime service areas, which are generally 60 minutes (one hour) drive-time or 50 miles from the nearest MTF, TRICARE offers TRICARE Prime Remote. Enrollment is normally with a network provider when available; otherwise, enrollment is with a TRICARE authorized provider who manages all of your care. Any TRICARE-eligible family members living with you in a TRICARE Prime Remote area can enroll in TRICARE Prime Remote for active duty family members. Be sure to include them on the enrollment form.
|
TRICARE Region |
Managed Care Support Partner |
Call Toll-Free |
Website |
|
North |
Health Net Federal Services, Inc. |
877-874-2273 |
|
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South |
Humana Military Healthcare Services, Inc. |
800-444-5445 |
|
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West |
UnitedHealthcare Military & Veterans |
877-988-9378 |
Prime Options Outside the United States
TRICARE Prime Overseas (TOP)/TRICARE Prime Remote Overseas
TRICARE Prime Remote Overseas is a Prime option offered in designated remote overseas locations. Command-sponsored family members who reside with you are eligible for TRICARE Prime Overseas. Be sure to include all family members who wish to use TRICARE Prime Overseas.
Before you move to another overseas area or to an area within the United States, contact the nearest TRICARE Service Center or managed care contractor for assistance.
| TRICARE - Eurasia - Africa | TRICARE - Latin America and Canada | TRICARE - Pacific |
| TOP Regional Call Center (1) +44-20-8762-8384 1-877-678-1207 (Toll-free from the U.S.) http://www.tricare-overseas.com/ Medical Assistance (2) |
TOP Regional Call Center (1) http://www.tricare-overseas.com/ Medical Assistance (2)
|
TOP Regional Call Center (1) http://www.tricare-overseas.com/ Sydney: +61-9273-2710 Medical Assistance (2)
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TRICARE Area Office +49-6302-67-6314 Toll Free: 1-888-777-8343, option #1 |
TRICARE Area Office +1-210-292-8520 Toll Free: 1-888-777-8343 option #3 |
TRICARE Area Office +81-6117-43-2036 Toll Free (If calling from U.S.): |
|
Health Care Claims TRICARE Active Duty Claims |
Health Care Claims TRICARE Active Duty Claims |
Health Care Claims TRICARE Active Duty Claims |
|
Health Care Claims TRICARE Overseas Program |
Health Care Claims TRICARE Overseas Program |
Health Care Claims TRICARE Overseas Program |
(1) For toll-free numbers contact www.tricare-overseas.com
(2) Only call Medical Assistance numbers to coordinate overseas emergency care
When Using TRICARE Standard and Extra
TRICARE Standard and Extra are available to family members only. Active duty service members are required to enroll in one of the Prime options described above.
TRICARE Standard and Extra are available throughout the United States and enrollment is not required. Any eligible active duty family member who is registered in DEERS may use these programs by seeing any network (Extra) or non-network TRICARE authorized provider. In areas outside of the United States, active duty family members who do not want to use a Prime option may use TRICARE Standard Overseas by seeing qualified host nation providers.
If you are already using TRICARE Standard and Extra, moving is easy.
- Once you arrive at your new location, update your personal information in the Defense Enrollment Eligibility Reporting System (DEERS) immediately.
- Find TRICARE-authorized providers in your new area.
Here are a few things to remember about using TRICARE Standard and Extra in a new region
- In the U.S.: Visit your new regional contractor's website for a list of network providers. Remember, if you see network providers, you will be using the Extra option and pay lower cost shares.
- Outside of the U.S.: Contact International SOS or the MTF Service Center for help locating a qualified host nation provider. The TRICARE Extra option is not available in overseas areas.
- If you move to a new region, you will have a new claims address for submitting your TRICARE claims.
- Learn your new region's prior authorization requirements because these requirements can differ by region.
When Using TRICARE For Life
TRICARE For Life-TRICARE's supplemental coverage for those who are eligible for Medicare and have purchased Medicare Part B - requires no enrollment and you will have a smooth transition when you move. TRICARE for Life contact information: WPSTRICARE For Life, P.O. Box 7889, Madison, WI 53707-7889; 1-866-773-0404; TDD 1-866-773-0405.
- Once you arrive at your new location, update your personal information in the Defense Enrollment Eligibility Reporting System (DEERS) immediately.
- Find Medicare providers in your new area.
- Visit Medicare's website.
If you move overseas, your TRICARE For Life coverage may change depending on where you move. In U.S. Territories such as Guam, Puerto Rico and the U.S. Virgin Islands, TRICARE For Life coverage works the same as the stateside program. But, in all other overseas locations, TRICARE For Life Overseas works differently because Medicare does not provide coverage in most overseas locations. Therefore, TRICARE is the primary payer. You can get care from any host nation provider and may have to pay up front for care received. You will be responsible for TRICARE deductibles and cost shares.
Contact International SOS, or the TRICARE Area Office for the overseas area where you are moving, or the nearest American Embassy Health Unit for assistance finding a host nation provider.
Note*** Active Duty and Active Duty Family Members are not required to purchase Medicare Part B until the sponsor is ready to retire or during the special enrollment period. However, it is highly encouraged to purchase it once eligible to avoid loss of TRICARE coverage.
Getting Care Along the Way
Routine Medical and Dental Care-Get it before you go.
Before you move, make sure you have received any routine medical or dental care you think you might need during the time you will be traveling. Or, delay the care until you get to your new duty location. Check supply of all prescription medications and get refills/new prescriptions until you can make an appointment with your new Primary Care Manager (PCM) at your new duty site.
Emergency Care in the United States-Call 911 or go to the nearest emergency room.
TRICARE defines emergency care as medical services provided for a sudden or unexpected medical or psychiatric condition, or the sudden worsening of a chronic (ongoing) condition that is threatening to life, limb, or sight and needs immediate medical treatment, or which has painful symptoms that need immediate relief to stop suffering. If you are near a military treatment facility (MTF), you should go to the MTF or military dental treatment facility for emergency services. If you are seen in a civilian facility, contact your PCM or regional contractor within 24 hours.
Urgent care in the United States-Coordinate with your PCM and/or regional contractor.
TRICARE defines urgent care as medical care for a condition that will not result in disability or death if not treated immediately but should be treated within 24 hours to avoid further complications. If you are in a Prime program, you must coordinate urgent care with your primary care manager and/or regional contractor before receiving the care. If you are in TRICARE Standard and Extra or TRICARE For Life, you can receive care as you normally would. You should, however, contact your contractor as soon as possible to coordinate any prior authorizations that are needed.
Emergency or Urgent care Overseas follow these steps
AD and ADFM enrolled in TRICARE Prime and travelling outside the United States:
- Contact the TRICARE Area Office, or go to their website for assistance finding Emergency or Urgent care.
AD and ADFM stationed overseas:
- For Urgent care coordination, contact your MTF PCM, or
- Contact the closest TRICARE Area Office, or
- Contact the TRICARE Overseas Regional Call Center, or
- Go to their website (internationalsos.com)
You do not need prior authorization for emergency or urgent care but the TRICARE Area Office or TRICARE Global Remote Call Center will help you find the best care available in the overseas area in which you are traveling.
Filling Prescriptions on the Road
You should have all your prescriptions filled before you leave, but if you need a prescription filled while you are traveling in the United States, you have several options:
- If near an MTF, fill the prescription at the MTF pharmacy.
- Find the closest TRICARE network pharmacy.
- If a network pharmacy is not available, you can visit a non-network pharmacy. In this case, you may have to pay up front for your medications and file a claim with Express Scripts, Inc., for reimbursement. For more details, visit the TRICARE website.
- The TRICARE home-delivery is not recommended for a prescription you need right away, but if you'll be away for a long time, you can arrange for any regular prescriptions to be filled via the mail-order pharmacy.
Your pharmacy coverage is limited overseas:
- TRICARE network pharmacies are only located in the United States, Puerto Rico, Guam and the U.S. Virgin Islands. You can have prescriptions filled at host-nation pharmacies, if necessary. Host-nation pharmacies are treated the same as non-network pharmacies. If you have prescriptions filled at a host-nation pharmacy, you should expect to pay for the total amount up front and file a claim with Wisconsin Physicians Service for partial reimbursement. To learn more about pharmacy claims, visit the TRICARE website.
- To use the mail-order pharmacy overseas, the prescription must be from a U.S. licensed provider and you must have an APO or FPO address.
If You Have Questions
Your regional contractors and TRICARE Area Offices are available to answer your questions. These offices are listed above. Find even more information about moving, updating DEERS, the TRICARE regions and much more at the TRICARE website.
Installation Specific Information
Charette Health Center
The Charette Health Center, Portsmouth (informally known as Portsmouth Naval Medical Center- NMCP) provides a comprehensive range of emergency, outpatient and inpatient health care services to active duty Navy and Marine Corps personnel, their families and the many retired military members in the Hampton Roads area (approximately 450,000 active duty, retired, and dependent military members are eligible to use this facility and its clinics).
Hampton Roads Health Clinics
There are 7 Branch Health clinics and 3 TRICARE Prime clinics, within the Hampton Roads region to meet the medical needs of service members and family members. Personnel should contact the health care facility nearest them to obtain information on the availability of services.
- Branch Health Clinic, NAS Oceana: 757-953-3933
- Branch Health Clinic, Dam Neck Annex: 757-953-9914
- Admiral Joel T. Boone Branch Health Clinic, NAB Little Creek: 757-953-8351
- Sewells Point Branch Health Clinic, Norfolk Naval Base: 757-953-9000
- Branch Health Clinic, Norfolk Naval Shipyard: 757-953-6500
- Branch Health Clinic, NSA Northwest Annex: 757-953-6250
- Branch Health Clinic, Yorktown Naval Weapons Station: 757-953-8454
- TRICARE Prime Clinic, Chesapeake: 757-953-6366
- TRICARE Prime Clinic, Northwest: 757-953-6250
- TRICARE Prime Clinic, Virginia Beach: 757-953-6708
Medical Records
Newly reporting Active Duty members must check into Medical Records for a medical record screening and (CHCS) Composite Health Care System computer entry.
Appointments
All appointments are made through the TRICARE central phone number at 866-645-4584.
Eligibility
Medical care services are offered on a priority basis. First priority of care is to active duty military. Second priority is to family members of active duty, with retired military and family members of retired military following in the eligibility chain. Active duty military are authorized medical and dental care at Fort Story. All other personnel - family members, retirees, and other beneficiaries must receive medical and dental care off post by civilian agencies through TRICARE/TRICARE PRIME programs. For CHAMPUS-eligible beneficiaries who opt not to enroll into TRICARE Prime, space available appointments may be available for family members and retirees.
Appointments -- For Active Duty on Fort Story call the Fort Story Clinic at 757-422-7851 for an appointment.
Emergency Care
Charette Medical Center, Portsmouth has the only military emergency room on the Southside Hampton Roads. The branch health clinics are not equipped to handle life-threatening emergencies. All life-threatening emergencies should be taken to the Charette Health Care Center, Portsmouth, or the nearest civilian facility. On the peninsula side of Hampton Roads, for emergencies go to the nearest civilian hospital.
Active duty personnel need to remember that they must use military care facilities. If an emergency does arise and an active duty person must use a civilian hospital, TRICARE must be notified at once, or insurance coverage is not assured.
Dental Care
Active Duty
Active Duty Personnel receive dental care at one of the branch dental clinics in the area:
- Naval Dental Clinic, Norfolk: 757-953-8526
- Branch Dental Clinic, Boone Health Clinic Little Creek: 757-953-8334
- Branch Dental Clinic, Health Clinic Naval Shipyard Norfolk:757-953-6509
- Branch Dental Clinic, Health Clinic NAS Oceana: 757-953-3917
- Branch Dental Clinic, Health Clinic Yorktown: 757-953-8417
At JEB Fort Story the Dental Command (DENTAC) mission is to serve Active Duty soldiers only. Family members must be enrolled in the United Concordia Dental Plan. This Dental Plan provides insurance coverage for family members who must see civilian dentists.
Family Members
The TRICARE Dental Program (TDP) is a comprehensive dental plan available to family members of active duty uniformed services personnel. There are many dentists in the Hampton Roads area who accept TDP. For information regarding participating dentists or other questions you may have call United Concordia, 800-866-8499 or visit their website.
Civilian Health Care
If you use TRICARE Standard/Extra, Hampton Roads area has many excellent facilities to meet your health care needs. You will find several private hospitals, outpatient treatment facilities, medical practices and many specialty clinics. For more information regarding your choices, call Health Net, 877-874-2273, or visit their website.
Homes Near Base
