Naval Air Station
Jacksonville, FL 32212
Phone 904-542-3481 / 904-542-2565
Phone (DSN) 312-942-3481
Fax (DSN) 312-942-2571
Mon - Fri 8:00 a.m. - 4:30 p.m.
Sat and Sun - closed
Holidays - closed
Navy Legal Service Office: Our mission is to enhance the readiness of active duty and Reserve members (on active duty for 30 days or more) of the Navy and Marine Corps, and to protect and enhance their morale and promote their welfare, by providing quality legal services regarding personal civil legal matters to eligible persons; and to educate eligible persons regarding their personal legal rights and responsibilities.
Eligibility for Services
The Legal Assistance Office provides legal assistance services to Active Duty members of the U.S. Navy, U.S. Marine Corps, U.S. Army, U.S. Air Force and U.S. Coast Guard, and their dependents. Assistance is provided to retirees as resources permit.
Types of Services
Attorneys counsel clients on numerous topics, but not on any that involve military justice or actions against the United States government. The information here is designed to be general and does not in any way replace competent legal advice. Entering this page creates no attorney-client relationship.This list is not intended to be comprehensive and attorneys may provide assistance on additional matters. Legal services include:
- Advance Medical Directives
- Consumer Issues
- Domestic Relations
- Domicile and Residence
- Expanded Legal Assistance Program
- How to Find an Attorney
- Immigration and Naturalization
- Landlord-Tenant Issues
- Legal Readiness
- Military Rights and Benefits
- Notary Service
- Powers of Attorney
- Preventative Law Articles
- Real Estate Matters
- Soldiers' and Sailors' Civil Relief Act
- VA related issues
- Wills and other Estate Planning
Household Goods Claims Services
If your property is lost or damaged you have the right to file a claim directly with the Transportation Service Provider (TSP). You may also purchase additional insurance for your move through the TSP or from a private insurance company.
1. For shipments not processed in the Defense Personal Property System (DPS), a member notifies the TSP of Loss/Damage noted the day of delivery on DD Form 1840. The member/designated agent and the TSP sign/date DD Form 1840 on the date of delivery. Additional loss/damage noted after the delivery date is recorded on DD Form 1840R, Notice of Loss or Damage. The time-frame and Full Replacement Value (FRV) listed below apply.
2. All DoD customers are eligible for FRV protection on DoD funded personal property shipments at no cost to you.
3. If the member’s property is lost or damaged during a move, they may file a claim against the TSP. The member can file a claim directly in DPS with the TSP for damaged or lost items at the time of delivery or after delivery. The member is authorized FRV coverage as detailed below:
(1) If a claim is filed directly with the TSP within nine months of delivery, then the TSP’s maximum liability on each Domestic Household Goods (dHHG), International Household Goods (iHHG) and International Unaccompanied Baggage (iUB) shipment is:
- (a) $5,000 per shipment, or
- (b) $4.00 times the net weight of the HHG shipment, or gross weight of the iUB shipment, in pounds, not to exceed $50,000, whichever is greater.
(2) For loss/damage discovered on the date of delivery, the member must complete the Defense Personal Property Program Notification of Loss or Damage at Delivery.
(3) For loss/damage discovered after the delivery date, the member must complete the Defense Personal Property Program Notice of Loss or Damage after Delivery.
(4) For direct claims settlement between member and TSP:
- (a) Claims must be filed through DPS.
- (b) Claims must be filed with the TSP first to maintain FRV eligibility.
(5) A member has the option to transfer the claim to the Military Claims Office after 30 days. In these instances, the Military Claims Office pays the member depreciated value and then pursues the FRV claim with the TSP. After settlement with the TSP, if the FRV settlement exceeds the amount paid by the military claims Service to the member, the member receives the difference.
B. The TSP may offer quick claim settlement:
- Less than $500.
- Within five days of delivery.
- Not reported in DPS unless customer files an additional claim.
C. The TSPs are responsible for obtaining repair estimates.
D. Member and TSP negotiate settlement through DPS.
- The TSP must pay, deny, or make an offer within 60 days of receipt of a complete claim through DPS.
- The member has the ability to accept or reject the TSP’s offer on a line-by-line basis.
E. Inconvenience Claims. It is the TSP’s responsibility to pickup and deliver personal property shipments on the agreed dates. Failure to do so can cause serious inconvenience to the member and family, and can result in the expenditure of funds by the member for lodging, food, rental/purchase of household necessities, and directly related miscellaneous expenses. An inconvenience claim may be filed via DPS for out-of-pocket expenses caused by the TSP's failure to act on the agreed dates at origin or destination.
F. For dHHG and iHHG shipments, the member receives a toll free number prior to pickup for direct communication between the member and the TSP. The toll free number may be used for customer inquiries and problem resolution during any phase of the move. The TSP must respond to the member’s concerns within 24 hours from the member’s initial call if received Monday through Friday and by close of business the following workday for calls/inquiries received by the TSP on Saturdays, Sundays or legal (officially declared national) holidays. The member should be counseled that the toll free number is not to be used for shipment changes (pickup date or delivery date changes). The member must contact the local Transportation Office (TO) for any changes after shipment award to a TSP. For additional information of claims services visit the legal services website or move.mil.